Return & Refund Policy
At MADIJACKET, every jacket is made to order with premium materials and carefully inspected before it is shipped.
Because each item is produced specifically for your order, we do not accept returns or exchanges for reasons such as a change of mind, incorrect size selection, or personal preference.
We encourage all customers to review product descriptions, sizing information, and order details carefully before completing their purchase.
Eligible for a Replacement or Refund
We will gladly provide a replacement or refund if your order arrives with:
- Manufacturing defects
- Incorrect item received
- Wrong size shipped (different from your order)
- Damaged product caused during our production process
- Missing embroidered patches or production errors
- Technical or workmanship defects
If we made the mistake, we'll make it right.
Not Eligible for Return or Refund
We do not accept returns or refunds for:
- Change of mind
- Incorrect size ordered by the customer
- Personal preference
- Normal wear and tear
- Minor color variations caused by different screen settings
- Damage caused after delivery
- Incorrect shipping address provided by the customer
As every jacket is made specifically for you, these situations are not eligible for return or refund.
Reporting an Issue
If your order arrives with a manufacturing defect or production issue, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the issue
- Photos of the shipping label (if applicable)
- A brief description of the problem
Email us at:
Our team will review your request within 2–3 business days.
Replacement Process
If your claim is approved, we will:
- Produce a replacement jacket at no additional cost, or
- Issue a full refund if a replacement cannot be provided.
No additional shipping charges will apply for approved claims.
Order Cancellation
Orders may be cancelled within 12 hours of purchase.
Once production has begun, orders cannot be cancelled, modified, or refunded because each jacket is made specifically for your order.
Damaged During Shipping
If your package arrives visibly damaged, please contact us within 48 hours of delivery and provide photographs of:
- The outer packaging
- The shipping label
- The damaged product
We'll work with the shipping carrier and provide an appropriate resolution if the damage occurred before delivery.
Our Commitment
Every MADIJACKET is individually crafted, inspected, and packaged with care before it leaves our workshop.
If a mistake is ours, we'll make it right.
If the issue is not related to manufacturing, workmanship, or fulfillment, we respectfully cannot accept returns due to the made-to-order nature of our products.
Need Assistance?
If you have any questions regarding your order, our support team is here to help.
Email: madijacket1@gmail.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)