At MADIJACKET, every jacket is made with precision and care. Each piece goes through production and quality inspection before it begins its journey to you.

We appreciate your patience while we create a jacket that's built to become part of your story.

Production Time

Every MADIJACKET is produced to order.

Production Time: 5–7 Business Days

During this time, your jacket is carefully crafted, embroidered, inspected, and prepared for shipment.

Shipping Time

Once your order has been completed, it will be shipped using one of our trusted shipping partners.

Estimated Shipping Time: 5–7 Business Days

You'll receive a shipping confirmation email with tracking information as soon as your order leaves our facility.

Estimated Delivery Time

Total Estimated Delivery Time: 14–15 Business Days

This includes production, quality inspection, packaging, and shipping.

Please note that delivery times are estimates and may vary slightly due to customs processing, weather conditions, carrier delays, or peak holiday seasons.

Shipping Destinations

We proudly ship worldwide, including:

• United States
• Canada
• United Kingdom
• Australia
• Europe
• New Zealand
• Most International Destinations

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number.

Tracking information may take 24–48 hours to become active after shipment.

Premium Packaging

Every order is carefully presented in our signature premium packaging with discount cards, designed to protect your jacket during transit while delivering a memorable unboxing experience.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Address

Please double-check your shipping address before completing your purchase.

If you need to make changes, contact us as soon as possible. Once an order enters production, we may not be able to update the shipping address.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery (or expected delivery for lost shipments).

Email us at madijacket1@gmail.com with:

• Your order number
• Photos of the package (if damaged)
• Photos of the item (if applicable)

Our support team will work with you to resolve the issue as quickly as possible.

Need Assistance?

If you have any questions regarding your order or shipping, we're here to help.

Email: madijacket1@gmail.com

Business Hours:

Monday – Friday

9:00 AM – 5:00 PM (EST)

Our Promise

Every MADIJACKET is crafted with patience, precision, and pride. We believe great jackets aren't rushed—they're made to be worn for years and remembered for a lifetime.